Follow through on your responsibilities. Once you accept and agree to perform a task, make sure you follow through every time. …
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Don’t stop your marketing.
Don’t stop your marketing. Many specialty practices have “on-again – off-again” marketing. Their competitors who are consistent with their marketing will gradually end up taking away …
Clean out your office.
Clean out your office. At least once a year set aside couple of hours for everyone on the team to clean up and declutter the office. …
Tell referring doctors that you care.
Tell referring doctors that you care. Don’t be shy about telling referring doctors you care about them, enjoy helping their patients and want to contribute to their practice success. …
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How did you motivate yourself today?
How did you motivate yourself today? It is wonderful when we are motivated by others, but most of the time we will need to motivate ourselves. What did you do today? …
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Check your monthly key performance indicators.
Check your monthly key performance indicators. Metrics like production, revenue, profit, and overhead should be tracked carefully to understand the current performance of the practice. …
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Who is your real customer?
Who is your real customer? Most specialty practices forget that referring doctors are their primary customers. …
Ask for commitment.
Ask for commitment. Whenever you present a case, you should ask for commitment by using a simple question such as “Mrs. Jones, would you like to have this done?“ …
No tolerance for bad moods.
No tolerance for bad moods. Have a practice policy the bad news moods are simply not allowed. …
Advice for getting in to the Top 25%: Create a playbook.
Advice for getting in to the Top 25%: Create a playbook. If you want to build a practice that performs in the top 25% you need a playbook. Map out each of your systems and decide which one to …
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Check your schedule.
Check your schedule. If your schedule is not mathematically constructed to achieve the daily production goal, then it’s unlikely that the practice will achieve the annual production goal. …
Don’t interrupt.
Don’t interrupt. If a parent or patient is talking, even if you know the answer, let them finish. This is how people become comfortable. …
