Answer all patient questions. If a patient asks a question stop, focus on the patient, make eye contact, and give them your best answer. Then ask the patient if there’s anything else they would like …
The data you need is at your fingertips.
The data you need is at your fingertips. The amount of data that can now be produced by software and dashboards is overwhelming. Figure out the five or six key statistics that you’d like to know …
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The answers are out there.
The answers are out there. Periodically attend a seminar, webinar or bring a software trainer into the practice. You find the answers to the dilemmas that are holding your practice back. …
What are three changes that you’re making your practice in 2021 no matter what?
What are three changes that you’re making your practice in 2021 no matter what? True commitment is knowing what you’re going to do and then doing it. …
When making a decision about trying something new simply look at the downside.
When making a decision about trying something new simply look at the downside. If the experiment does not work out well what is the impact on the practice? That will give you guidance to make rapid …
Does the practice have measurements to determine how well it is performing?
Does the practice have measurements to determine how well it is performing? Reviewing a few simple numbers such as production, collection, and overhead can tell you a great deal about practice …
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Be strategic with the schedule.
Be strategic with the schedule. Be careful not to fill your schedule with minor procedures, taking away time from higher production procedures. Practice is often just fill in the schedule rather than …
Keep patients informed.
Keep patients informed. If you’re going to make any changes in your practice let your patients know. It’s very easy to send a positive practice update email to patients to keep them informed and help …
It’s early in 2021.
It’s early in 2021. This is a great time to talk with the team about how you were going to make improvements in your practice this year. …
2021 is a year for optimism.
2021 is a year for optimism. We are moving through the pandemic, it will be bumpy, but we will make amazing progress. …
Track your case acceptance rate.
Track your case acceptance rate. It’s essential to track your case acceptance rate. If you see a deviation in case acceptance go back and review all of the steps of the process to see where it can be …
Build a Five-Star Customer Service environment.
Build a Five-Star Customer Service environment. The best way to build a Five-Star Customer Service environment is to create a system. For example, greet every patient with a statement such as “It’s …
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