Avoid This Mistake Tip#4: Gossiping. Gossip is the single most debilitating factor of team morale. …
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Avoid This Mistake Tip#3: Having your office manager do tasks from their previous position.
Avoid This Mistake Tip#3: Having your office manager do tasks from their previous position. The office manager needs to be responsible for overseeing all day-to-day operations and leading the dental …
Avoid This Mistake Tip#2: Lack of job descriptions.
Avoid This Mistake Tip#2: Lack of job descriptions. Every team member should have a written job description. Without it, they don’t know what they are responsible for. You should also update job …
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Avoid this Mistake Tip #1: Procrastination.
Avoid this Mistake Tip #1: Procrastination. One of the main reasons people procrastinate is because they don’t know what to do. The key is to find an expert to help you quickly before the …
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Did you make your team happy today?
Did you make your team happy today? Ask yourself at the end of each day what you did to make your team happy. If you don’t have an answer, then make sure you do better tomorrow. …
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Should you give an angry patient their money back?
Should you give an angry patient their money back? Keep in mind that your real customer is the referring doctor. If a patient is angry, you should immediately evaluate whether it is potentially worth …
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Create a checklist for everything.
Create a checklist for everything. Every business runs better based on a checklist. The key is to know what should go on the checklist and the Levin Group approach is to handle the highest priorities …
Just communicate!
Just communicate! Sometimes just a simple extra bit of information can make patients feel comfortable and appreciated. …
Don’t discuss politics.
Don’t discuss politics. Periodically, we like to remind you that discussing politics will eventually offend some patients. The dental practice is a place for dentistry, and patients do not come to …
Don’t fight with your referring doctors.
Don’t fight with your referring doctors. You can’t win an argument or fight with a referring doctor. You may be right, but you will lose their referrals. Find a positive solution to any conflict. …
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It’s time to get really serious about marketing.
It’s time to get really serious about marketing. Referral marketing is the dominant key factor for success in specialty practices. Competition is growing and will continue to do so, which means that …
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Customer service is not what you think.
Customer service is not what you think. Customer service is not about doing a few nice things. The best way to approach it is to develop a culture where everyone on the team knows that the goal is to …
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