Archive for category: Endo Tips

Be what you want your patients to be. Leadership is about setting an example. If you want pleasant patients, be pleasant. If you want patients to smile at you, smile at them. If you want energetic patients, be energetic. People mirror other people. It is amazing when you watch two people how one will gradually take on the characteristics, body language, and even tone of voice of the other. They don’t even realize they are doing it.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “Level IV Leadership,” by clicking here.

Referral Marketing Strategy Tip: Get ahead of any problems. If you have any sense of a problem or red flag with a patient, get back to their referring doctor right away. You want to be the first person to let a referring doctor know about a potential problem and what you’re going to do about it. If the patient gets to the referring doctor first, you may put yourself in the position of not being able to explain the situation or how you plan to resolve it.

Would you like more referrals?

Then start a Dental Business Study Club for your practice.

Dental Business Study Clubs is THE NEWEST, MOST EFFECTIVE REFERRAL MARKETING STRATEGY AVAILABLE TODAY, and the one thing you can do to guarantee a successful specialty practice.  To learn more about how you can ramp up your referral marketing and create strong, long-term relationships with your referring GPs visit www.dbsclubs.com or call 833-327-2582.

 

Be prepared to help patients with their dental insurance. You can assume that many patients will not understand their insurance or even how to work with their dental insurance company. They may even think that their dental insurance works the same way as medical insurance. The practice should be prepared and anticipate that they will need to help patients through the process. Practices that do will have higher production, higher case acceptance, and more patients.

Management Monday: Check out Dr. Levin’s whitepaper, “Learn from Ritz Carlton,” by clicking here.

Schedule consultations in the afternoon. For most surgical practices, the best time for treating patients—especially the more challenging cases—is in the morning. For this reason, block out time in the mid-afternoon for consults. With most of the day’s production already completed, it will be easier to focus on presenting effectively and winning case acceptance.

Friday Freebie: Watch Dr. Levin’s video, “Scheduling Your Consults in the Afternoon” by clicking here.

Referral Marketing Strategy Tip: Five-Star Customer Service is essential. When patients are met with anything less than Five-Star Customer Service they become disappointed. You want to meet or exceed patient expectations every day, every time. Only by implementing and working toward a Five-Star Customer Service system can you make this happen.

Would you like more referrals?

Then start a Dental Business Study Club for your practice.

Dental Business Study Clubs is THE NEWEST, MOST EFFECTIVE REFERRAL MARKETING STRATEGY AVAILABLE TODAY, and the one thing you can do to guarantee a successful specialty practice.  To learn more about how you can ramp up your referral marketing and create strong, long-term relationships with your referring GPs visit www.dbsclubs.com or call 833-327-2582.

When meeting endo patients, shake hands with them. Regardless of your role in the practice and no matter what the patients’ age or gender, offer your hand and introduce yourself when you meet them. A handshake not only sends a message of respect but also creates a personal connection—and can be comforting for patients who feel nervous about their appointment.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “5 Ways to Improve Interpersonal Relationships with Patients,” by clicking here.

Referral Marketing Strategy Tip: Commit to building relationships. In today’s high-tech world nothing beats powerful relationships. We have seen a new specialist move into an area and eventually break in because they worked hard on developing strong relationships. Want to keep your referrals strong? Keep your referral relationships strong.

Would you like more referrals?

Then start a Dental Business Study Club for your practice.

Dental Business Study Clubs is THE NEWEST, MOST EFFECTIVE REFERRAL MARKETING STRATEGY AVAILABLE TODAY, and the one thing you can do to guarantee a successful specialty practice.  To learn more about how you can ramp up your referral marketing and create strong, long-term relationships with your referring GPs visit www.dbsclubs.com or call 833-327-2582.

Set aside time every week to work on the practice. Most of the time dentists and team members put all of their energies into patient care and administrative duties. Always make time to step back and think about how to improve your practice. Highly successful practices focus not only on how to work in the practice, but also how to work on it.

Management Monday: Check out Dr. Levin’s whitepaper, “Wherever You Are Today, You Won’t Be There Tomorrow,” by clicking here.

Never ignore patients when you’re running behind. When you’re running late should you keep the patient informed, or simply have them sit there wondering what’s happening? The obvious answer is to keep them up-to-date, but at busy front desks this often unnoticed. When you’re behind schedule, apologizing to patients and keeping them informed lets them know you’re focused on them. This makes all the difference in patient satisfaction.

Friday Freebie: Watch Dr. Levin’s video, “New Patient Experience At The Front Desk” by clicking here.

Referral Marketing Strategy Tip: Help your referrers. What have you done for your referring offices lately? They are all working hard to increase production and maintain a successful practice. Have you provided any level of education? Have you sent them anything that would help them to improve their practice? Have you even been in communication with them? Reach out and help them.

Would you like more referrals?

Then start a Dental Business Study Club for your practice.

Dental Business Study Clubs is THE NEWEST, MOST EFFECTIVE REFERRAL MARKETING STRATEGY AVAILABLE TODAY, and the one thing you can do to guarantee a successful specialty practice.  To learn more about how you can ramp up your referral marketing and create strong, long-term relationships with your referring GPs visit www.dbsclubs.com or call 833-327-2582.