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Archive for category: Endo Tips

Referral Marketing Strategy Tip: Provide five-star service every day.

Referral Marketing Strategy Tip: Provide five-star service every day. It’s obvious that specialty practices with five-star customer service are typically the most successful. Problem-free practices attract and keep a larger referral base because they make it easy. Spread the word to referring doctors that their patients and practices can expect to receive five-star service from your practice on a consistent basis.

Would you like more referrals?

Then start a Dental Business Study Club for your practice.

Dental Business Study Clubs is THE NEWEST, MOST EFFECTIVE REFERRAL MARKETING STRATEGY AVAILABLE TODAY, and the one thing you can do to guarantee a successful specialty practice.  To learn more about how you can ramp up your referral marketing and create strong, long-term relationships with your referring GPs visit www.dbsclubs.com or call 833-327-2582.

Don’t let patients leave without scheduling their next appointment.

Don’t let patients leave without scheduling their next appointment. According to one of the founders of the Ritz Carlton, known for its outstanding customer service, the single most important factor in customer service is not to lose a customer, or in your case a patient. Start tracking how many patients do not reappoint for their next visit. Some percentage of them will never make it back but Levin Group recommends that you make it your goal to schedule 98% of all patients for their next visit before they leave the practice.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “Learn from Ritz Carlton,” by clicking here.

Referral Marketing Strategy Tip: Show referrers that you care.

Referral Marketing Strategy Tip: Show referrers that you care. Do you really care about your referring doctors? Caring is not simply an internal feeling. It should be seen in how we treat and get to know others. Think about your top three referral sources. Do you know their spouses names? Do you know the names of their children? Have you asked them about their hobbies? Did you remember to send a card or gift for their birthday or practice anniversary? That is what true caring is all about. By putting yourself in a position of caring you have an opportunity to build stronger relationships and friendships that result in increased referrals.

Would you like more referrals?

Then start a Dental Business Study Club for your practice.

Dental Business Study Clubs is THE NEWEST, MOST EFFECTIVE REFERRAL MARKETING STRATEGY AVAILABLE TODAY, and the one thing you can do to guarantee a successful specialty practice.  To learn more about how you can ramp up your referral marketing and create strong, long-term relationships with your referring GPs visit www.dbsclubs.com or call 833-327-2582.

Stop reacting and start responding.

Stop reacting and start responding. Good leaders don’t simply react to what’s in front of them. They quickly assess the situation, design a proper response, and move on. Leaders who respond teach others, facilitate delegation, and save tremendous amounts of time. And they are also less tired at the end of the day.

Management Monday: Check out Dr. Levin’s whitepaper, “CEO’s Make Decisions Quickly,” by clicking here.

Advice for the Doctor – Try not to react defensively to unfavorable social media reviews.

Advice for the Doctor – Try not to react defensively to unfavorable social media reviews. The age-old advice to pause and take a deep breath before responding in confrontational situations certainly applies here. The best way to address negative publicity is with positive publicity. Encourage satisfied patients, especially the ones more savvy about social media, to post their comments in the right places. This can offset the occasional negative comment.

Friday Freebie: Watch Dr. Levin’s video, “Feedback Loops” by clicking here.

Referral Marketing Strategy Tip: Address slow referral growth immediately.

Referral Marketing Strategy Tip: Address slow referral growth immediately. Most specialists don’t know that you shouldn’t wait until your referrals go flat or decline to improve your referral marketing program. Improving your program starts from the moment you see referrals start to slow down. You may still have enough referrals. They may even still be growing. But when they are growing more slowly that is the first sign that you’re headed toward a plateau…which then leads to a decline. Always keep track of your referral growth rate and address any issues immediately.

Would you like more referrals?

Then start a Dental Business Study Club for your practice.

Dental Business Study Clubs is THE NEWEST, MOST EFFECTIVE REFERRAL MARKETING STRATEGY AVAILABLE TODAY, and the one thing you can do to guarantee a successful specialty practice.  To learn more about how you can ramp up your referral marketing and create strong, long-term relationships with your referring GPs visit www.dbsclubs.com or call 833-327-2582.

Write the script for a better patient experience.

Write the script for a better patient experience. Every routine interaction between staff and patients contributes to the quality of the patient experience, for better or worse. Well-written and properly used, scripts not only guide team members as they operate practice systems but also add depth and value to patient-practice relationships.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “The 9 Areas of Expertise: Scripting,” by clicking here.

Referral Marketing Strategy Tip: If you want more referrals you have to do more.

Referral Marketing Strategy Tip: If you want more referrals you have to do more. With today’s practices facing a higher level of competition, 2, 5, or even 10 marketing activities won’t work—you need a minimum of 15. By using 15 strategies throughout the year, you’ll have something to appeal to everyone…and maintain a level of awareness that will consistently bring in more new patients.

Would you like more referrals?

Then start a Dental Business Study Club for your practice.

Dental Business Study Clubs is THE NEWEST, MOST EFFECTIVE REFERRAL MARKETING STRATEGY AVAILABLE TODAY, and the one thing you can do to guarantee a successful specialty practice.  To learn more about how you can ramp up your referral marketing and create strong, long-term relationships with your referring GPs visit www.dbsclubs.com or call 833-327-2582.

Fight boredom with goals.

Fight boredom with goals. Are you bored? All jobs can at get boring at times. We go through these phases and even think that everybody else has a job that is more exciting. Actually, most people don’t. One way to create some fun and focus is to set short-term goals for the practice to achieve. It could be reducing no-shows for the next 90 days, increasing case acceptance on the next 10 cases presented, or adding a new service. Whenever you’re bored set some short-term goals and go for them. You’ll gain new motivation and it will benefit the practice.

Management Monday: Download Dr. Levin’s FREE whitepaper, “Goal Setting – A Critical CEO Function,” by clicking here.

Advice for the Front Desk – Greet arriving patients by name.

Advice for the Front Desk – Greet arriving patients by name. One easy way to make a very positive impression on your patients is to call them by name when they arrive for appointments. Review the schedule at the daily business meeting to see who’s coming in that day. Periodically scan expected arrivals so you can welcome them warmly.

Friday Freebie: Watch Dr. Levin’s video, “New Patient Experience At The Front Desk” by clicking here.

Go and get grab your copy now!