Create a systems manual. Up-to-date documentation for all systems should be gathered together in one place—a systems manual. This is an essential reference for the entire ortho practice. Among other …
Ask patients and parents for feedback.
Ask patients and parents for feedback. Many orthodontists and teams have only a vague notion of how patients and parents truly feel about their practices. Without specific data, patient satisfaction …
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Advice for the Orthodontist – Have lunch with a team member.
Advice for the Orthodontist – Have lunch with a team member. To learn more about your staff members and to give them a better sense of what motivates you, meet with them individually to share a meal. …
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Work with other team members for smoother “hand-offs.”
Work with other team members for smoother “hand-offs.” Usually, where your work ends, someone else’s begins. These “hand-offs”—when patients, tasks or procedures are transferred to other staff …
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Manage the afterschool crunch.
Manage the afterschool crunch. To encourage more morning appointments, ortho practices can offer 10% courtesies for parents to switch afternoon appointments to mornings. Potential candidates include …
Advice for the Front Desk Team – The phone matters more than ever.
Advice for the Front Desk Team – The phone matters more than ever. Get the patient-practice relationship off to a great start by impressing potential patients and parents with excellent verbal skills …
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Start your day the right way.
Start your day the right way. Every practice should hold 10-minute Daily Business Meetings. The benefit of these morning meetings is that they keep everyone on the same page, create an opportunity to …
Advice for the Orthodontist – Share information with your team.
Advice for the Orthodontist – Share information with your team. Hold Daily Business Meetings and Monthly Business Reviews to keep everyone on the same page. A Daily Business Meeting, held every …
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Advice for the Front Desk Team – Document new patient conversations.
Advice for the Front Desk Team – Document new patient conversations. Always ask parents of prospective patients who referred them to your practice. Make sure that patient records reflect this …
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Advice for the Financial Coordinator – Double-check insurance claims.
Advice for the Financial Coordinator – Double-check insurance claims. Verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance …
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Advice for the Treatment Coordinator (TC) – Use scripting to manage objections.
Advice for the Treatment Coordinator (TC) – Use scripting to manage objections. Many TCs react negatively and defensively to tough questions posed by parents, feeling that their expertise is being …
Advice for the Marketing Coordinator – Strengthen referral relationships.
Advice for the Marketing Coordinator – Strengthen referral relationships. Referring GPs and pediatric dentists represent a significant source of referrals. Develop stronger connections with referring …
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