Do you really care about each other? It is just as important to treat the team and each other the same way you treat patients. Both are essential to the success of your practice. JUST …
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You need an insurance system.
You need an insurance system. Reimbursements from dental insurance can vary in results for the practice by as much as 25% depending on how you run your insurance system. There are many factors, but if …
Capture the new patient with systems and scripting.
Capture the new patient with systems and scripting. Up to 16 percent of potential new patients in many practices never schedule an appointment. The key is in the scripting and language used to build …
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Systems take time.
Systems take time. Too many practices try to update or upgrade their internal operational systems all at once and this usually doesn’t work. It takes at least a year to redo the major systems in a …
Get up to date.
Get up to date. Orthodontics is getting more competitive. Make sure all your scripting for interactions, such as new patient phone calls, appointments, and patient consults, are scripted at the …
Streamline your treatment coordinator (TC) process.
Streamline your treatment coordinator (TC) process. If you cannot literally draw a map of the steps of your TC process in exact order, you may not have one. …
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Raise your fees.
Raise your fees. Keeping your fees lower to retain patients and attract referrals does not work. Instead, improve your customer service and create an incredible patient experience and raise your fees …
Reduce mistakes.
Reduce mistakes. All businesses, including dental practices, make mistakes. Making a mistake once or even twice is understandable. Having more than that each day means that no one is learning from …
Don’t tolerate unimportant and undesirable conversations.
Don’t tolerate unimportant and undesirable conversations. Some practices have a toxic environment with some staff members. The more you engage in conversations that are negative or disruptive, the …
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If your PRC is your orthodontic assistant, you may have a problem.
If your PRC is your orthodontic assistant, you may have a problem. The professional relations coordinator (PRC) has a critical job in the practice: increasing referrals. If your PRC has other jobs in …
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What have you done to increase fun in your practice?
What have you done to increase fun in your practice? What action have you taken lately to enhance the fun atmosphere of your practice? This should be a regular question with regular answers throughout …
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Is your schedule mathematically designed?
Is your schedule mathematically designed? The key to excellent scheduling is to start with a practice production goal and then build the schedule to make sure it is achieved. How Would You Like to …
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