Just say no. Sometimes you want to say “no”, but you put it off. You can save a lot of time and a great deal of misery if you tell a person upfront that the answer is no. …
Take a minute to be a great leader.
Take a minute to be a great leader. Being a great leader doesn’t have to take extensive time. Your brief interactions with team members are excellent opportunities to exhibit your care, compassion and …
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Compensation is important.
Compensation is important. Staff members certainly want to be compensated fairly and keeping pace with current staff and employee wages is important; however, it is not the only thing staff members …
Everybody is equal.
Everybody is equal. Start to view everyone in the practice as equal. Everyone has a job to do, and everyone should do it to the very best of their ability. Everyone is a professional! …
Assume parents have questions.
Assume parents have questions. Parents want the best orthodontic treatment for their children. They don’t know if it is traditional orthodontics, aligner orthodontics, or something else. Always keep …
Build your confidence.
Build your confidence. If you know someone who accomplished something you wished you could do but were afraid to try, use their success to give you confidence to try. If someone else did it, you can …
Please set goals.
Please set goals. People who set goals are more successful both in the dental practice and in their lives. According to many studies, only 3% of people ever set goals, and those that do report greater …
A new measurement.
A new measurement. We are now suggesting that practices measure the average longevity of their team members. This is a statistic that you want to increase each year. High staff longevity reflects …
Be leader to referring doctors.
Be leader to referring doctors. If you want more referrals from referring doctors, then be a leader in your community. Sponsoring education, holding one-on-one meetings, performing case planning, and …
How do we build more value?
How do we build more value? Value is about more than solely the clinical outcome. Value is about clinical quality, customer service, communication capability, and relevance. Put all those together and …
Is your production growing?
Is your production growing? Production is the single most important metric in any dental practice. Your number one objective is to have it grow every year. …
How do you get inspired?
How do you get inspired? Many fortune 500 CEOs write about what inspires them. It can be making a difference in the world, improving profit in their companies, or inventing new products that help …
