Who can help with your anxiety? Accessing outside experts can be a tremendous help to reduce anxiety and create a better practice. By having the right experts who are always on time and meet …
Follow your schedule by taking control.
Follow your schedule by taking control. If you simply ask parents or patients what type of appointment time they want, they will always pick something that doesn’t fit your schedule. Practices blow up …
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Take control of your reviews.
Take control of your reviews. If you want great reviews, and lots of them, you need to take control. Immediately following treatment ask every parent or patient how the visit was and then ask them to …
Case presentation is also theater.
Case presentation is also theater. Case presentation is a system and a series of steps that should be followed. You can virtually control parents' and patient’s experiences, perceptions, and reactions …
Follow your systems by taking control.
Follow your systems by taking control. Taking control means moving patients in the right direction within the practice systems. For example, if you have the goal to only do your large cases in the …
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Control the parent and patient experience.
Control the parent and patient experience. Controlling the parent and patient experiences can create a better customer service perception than simply having a nice office. Relaying messages about …
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Increase orthodontic starts.
Increase orthodontic starts. A revolution is taking place in consumer purchasing psychology. People no longer want a presentation. They want a conversation and mastering the art of conversation begins …
Watch your overhead.
Watch your overhead. There is a tendency in orthodontics to desire the newest or most expensive materials. Unfortunately, this also drives up overhead. The real question is whether that next purchase …
The three levels of office managers.
The three levels of office managers. Levin Group has built a new model, identifying the three levels of office managers: The functional manager, which represents most office managers. The …
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Build your profit model.
Build your profit model. A profit model is a model of how the practice reaches end-of-year profit. For example, a model could look like this: 40% from fee-for-service, 40% from one insurance plan, and …
If you want more new patients, try this:
If you want more new patients, try this: Have the doctor call the referring parent or patient to personally thank them for the referral. It does take a little bit of time, but it is seen as good …
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Exceed expectations.
Exceed expectations. Most orthodontic practices offer excellent clinical quality and final case results. So, what does it take to exceed expectations? It’s the little things like calling the patient a …
