Watch your cash flow carefully. Orthodontic practices sometimes find that despite being busy, they have cash flow crunches. This often occurs because the number of new patients has declined, …
Technology is not customer service.
Technology is not customer service. Orthodontic practices have excellent new technologies that can greatly increase the efficiency of patient treatment and chair time. However, having great …
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How can an office manager develop a culture of positivity?
How can an office manager develop a culture of positivity? The first step is demonstrating appreciation for everyone on the team on a regular basis. When you build the self-confidence of the team, the …
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Can dentists become wealthy?
Can dentists become wealthy? Absolutely, but it generally takes time. Building the practice, growing it annually, and having a disciplined savings plan will allow dentists to accumulate wealth and …
Are you concerned about the future of dentistry?
Are you concerned about the future of dentistry? “The best way for you to predict the future is to create it.” This powerful, proactive philosophy is famously attributed to management expert Peter …
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Bonus systems are powerful motivators.
Bonus systems are powerful motivators. If you want to increase motivation and create opportunities for staff members, the right bonus system will inspire your entire team. …
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Get your referral marketing firing on all cylinders.
Get your referral marketing firing on all cylinders. When you’re running on “all cylinders,” your marketing is focused on patients, parents, referring doctors, social media, and the community. If you …
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Growth sucks cash.
Growth sucks cash. Whenever you make a major investment in your practice, you’re probably going to have less available cash until that investment pays off. The key is to make the investment knowing …
If you want to build a great team, implement great systems.
If you want to build a great team, implement great systems. Systems are the foundation of building a great team. Without them, the team will never reach the performance levels and results that …
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Goal setting is not just aspirational.
Goal setting is not just aspirational. Goal setting is more than just a list of aspirations and should be directly tied to immediate steps that start making a difference. …
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Technology does not replace customer service.
Technology does not replace customer service. Don’t make the mistake of thinking that your advanced technologies are so impressive that customer service can be flat or declining. …
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Is your treatment coordinator (TC) selling results or feelings?
Is your treatment coordinator (TC) selling results or feelings? The TC is a salesperson, and the best approach to sales is to focus on the feelings that the parent or patient will have at the end of …
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