Delegate. There are many factors that contribute to the success of an orthodontic practice. One of the major factors is delegation. Set a monthly goal of identifying one new thing that can be …
Compliment mistakes.
Compliment mistakes. The next time a coworker makes a sincere mistake, give them a compliment. Seriously. Instead of reacting with annoyance and judgment, why not simply say, “Hey you made a mistake, …
Just say “I’m sorry.”
Just say “I’m sorry.” Two words that the American public loves are “I’m sorry.” We want our celebrities to apologize when they do something stupid, we want athletes to apologize when they make a big …
Expose yourself to something new.
Expose yourself to something new. People spend most of their lives exposing themselves to things that they are already familiar with. They view the same type of television shows, watch the same type …
It’s time to scale up.
It’s time to scale up. The higher you want an increase in practice production, the more referrals you will need. And by referrals we do not mean the exact number, as if everyone started. For example, …
Do you use a new patient consult script?
Do you use a new patient consult script? Using a positive, relationship-oriented new patient phone call script will increase the number of patients who schedule, show up, and ultimately accept …
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Do you have “confirmation bias?”
Do you have “confirmation bias?” Confirmation bias is having preset beliefs that enter your decision making. The challenge is that in many cases the confirmation bias is incorrect and leads to bad …
Never lose your temper.
Never lose your temper. There is never a benefit in losing your temper. Rafael Nadal, winner of more grand slam titles than any other male tennis player in history, has never purposefully thrown or …
Inspiration.
Inspiration. We recently met a woman who started her career working at McDonald’s. She then went from working as a dental assistant, to a hygienist, to a dentist, and finally to a specialist. We know …
But the referring practice says they send a lot of referrals…
But the referring practice says they send a lot of referrals… A referring office says they sent a lot of referrals but you’re not seeing them. Why not? The answer may be that they are referring many …
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How many referrals do you need?
How many referrals do you need? The number of referrals does not determine the number of starts. Keep in mind that there are referrals that either never call your office or never make an appointment. …
If you want to be a great leader…
If you want to be a great leader…Start by figuring out your vision. Answer this question: “Where do you want to be in five years?” This is a wonderful opportunity to think through where you’re going …
