Be intensely consistent with your marketing. The number one reason for referral marketing failure is inconsistency. …
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“Wow” every patient.
“Wow” every patient. Customer service is simple. Simply think of creative ways to “wow” every patient in your practice. Give them compliment, tell them you appreciate them, or recognize something …
Are you excited?
Are you excited? Are you truly excited to walk into your practice every morning? The most successful orthodontic teams start the day with a high level of energy, enthusiasm, and excitement. …
Advice for overhead: Update systems.
Advice for overhead: Update systems. One way to combat higher overhead is implementing and updating all operational systems to maximize efficiency. …
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Analyze your referring doctor marketing.
Analyze your referring doctor marketing. How many relationships do you have? How many new relationships do you have? How many have you lost? …
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If you have an unhappy parent or patient, the first step is to just listen.
If you have an unhappy parent or patient, the first step is to just listen. Let them talk, calm down, and feel that they have been heard. …
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Pitch in where you can.
Pitch in where you can. Coworkers and colleagues will periodically become overwhelmed due to the unpredictable flow of a dental practice. If you see a colleague who is struggling with a patient or …
Mentor a new team member.
Mentor a new team member. When a new team member joins the practice, they should be assigned a mentor. New team members are often expected to grasp how the practice operates and master it quickly. …
Focus on patient questions.
Focus on patient questions. If a patient asks a question, stop whatever you’re doing, focus on the patient, make eye contact, and answer the question. Then ask the patient if there’s anything else …
Overhead Advice: Increase fees-for-fee service patients.
Overhead Advice: Increase fees-for-fee service patients. One way to combat increasing overhead is to gradually increase fees-for-fee service patients. …
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Take an occasional break throughout your day.
Take an occasional break throughout your day. Going outside and walking around your office building or even taking a 30-minute lunch can help clear your head. Dental practice is a complex service that …
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Write a thank you note.
Write a thank you note. Send a thank you note to every patient who completes treatment in the practice. These notes go a long way toward letting people know you appreciate them, and you really do …
