Treat your coworkers as customers. If your coworkers were your customers, what would you do differently to ensure excellent customer service? …
Make a list.
Make a list. Having a list of things to do will help you avoid trying to remember them and keep wondering what you forgot all day. …
Did you do your best yesterday?
Did you do your best yesterday? If you were to evaluate yourself on yesterday’s performance, can you honestly say you gave it your very best? There is always something to improve on. Take a critical …
Be prepared.
Be prepared. Unfortunately, you’re going to have to deal with more and more questions about direct-to-consumer orthodontics. Don’t be defensive or caught off guard. Be prepared with a positive answer …
Know your priorities.
Know your priorities. The best way to create alignment for everyone on the team is to know the practice’s priorities. Priorities should be discussed at least weekly amongst the doctors and team. What …
Where do you want to be in five years?
Where do you want to be in five years? Take the time to think about where you would like to see your practice in five years and make this a topic everyone discusses in the next monthly staff …
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Levin Group recommends collecting 98% of all money owed to the practice.
Levin Group recommends collecting 98% of all money owed to the practice. This can only happen with a well-designed financial system. Collect fees at the time of service or 100% of the patient’s …
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Rethink your first new patient phone call.
Rethink your first new patient phone call. The new patient phone call may be one of the most critical steps in the acquisition of a new patient. How many patients are calling and not making …
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Bring a great attitude to work.
Bring a great attitude to work. Everyone wants to have a great day and fun in the practice. Start by making sure you bring your best attitude to work every …
Schedule 95% of patients.
Schedule 95% of patients. If new patients who contact the practice are not scheduling at the rate of 95%, review your entire process and start …
Reinvigorate your patient marketing plan.
Reinvigorate your patient marketing plan. Patients get bored with the same marketing strategies over and over. You may not think they notice, but they do and changing strategies creates a leading-edge …
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Collect payments on time.
Collect payments on time. Patients overdue for payment often result in overdue cases. This means a larger percentage of patients in the practice will be overdue for debonds, which means overhead will …
