Advice for the Pediatric Dentist – Set high expectations. Good leaders challenge their team members to reach their potential. Most people will excel when given challenges in small doses. Effective …

Continue Reading about Advice for the Pediatric Dentist – Set high expectations. →

Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …

Continue Reading about Prepare a systems operations manual →

Advice for the Dentist – Start saving as early as possible. Work with a financial advisor to balance your debt payments and savings for retirement. Even a small amount put into retirement savings at …

Continue Reading about Advice for the Dentist – Start saving as early as possible. →

Team members should evaluate practice systems. All members of your team use management systems, so they should be proactive in monitoring those systems. Special staff meetings should be held to review …

Continue Reading about Team members should evaluate practice systems. →

Never ignore parents and patients. One customer service mistake you never want to make is to ignore parents and patients when they walk in the office. Dental practices are very busy places, however …

Continue Reading about Never ignore parents and patients. →

Improve your customer service. There’s no question that outstanding customer service leads to higher customer satisfaction which in turn always leads to higher revenue, profit, referrals, and repeat …

Continue Reading about Improve your customer service. →

Create scripts for overdue appointments. Script phone calls, letters and emails to address parents when their children are overdue for hygiene appointments. Use appropriate motivational language when …

Continue Reading about Create scripts for overdue appointments. →

Shake hands. One great way to greet parents and patients when they come into your office is to stand up and shake hands. When you stand up you’re saying, “I like you and I’m glad to see you.” You’re …

Continue Reading about Shake hands. →

Always send confirmation reminders. Parents are extremely busy, and a simple reminder (email, text, or phone call) helps them to show up and show up on time. Don’t settle for just calling home phone …

Continue Reading about Always send confirmation reminders. →

Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice. What strategies has the practice used successfully in the last few years? Which ones need to be replaced? …

Continue Reading about Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice. →

Treat every patient as an individual. Personalize every appointment. Levin Group recommends a technique called The Golden Ten. This is a process where the practice learns one or two new facts about …

Continue Reading about Treat every patient as an individual. →

Prepare a systems operations manual. Prepare step-by-step documentation of all practice management and marketing systems. Then, in addition to using it as the basis for scripting and training on …

Continue Reading about Prepare a systems operations manual. →