Great leaders are positive at all times. People love positivity and resent negativity. Great leaders are inspirational simply by always being positive. …
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Never discuss politics in the office.
Never discuss politics in the office. We recently heard about a practice that lost a patient and family because they were offended by the political discussion between the doctor and assistant during …
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Be in the strongest possible position.
Be in the strongest possible position. In business, there are always surprises, so the stronger your current position, the more easily you will be able to weather any negative changes and have time to …
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Dental hygiene should be approximately 25% of practice production.
Dental hygiene should be approximately 25% of practice production. If you are not tracking at least eight key statistics for dental hygiene, you don’t really know what is going on in your practice. …
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Reduce no-shows.
Reduce no-shows. No shows will cost the practice millions of dollars over the course of a career. You need excellent scripting to educate parents that no-shows are unacceptable. …
Decrease your overhead by 4%.
Decrease your overhead by 4%. This is possible for almost all practices that we meet. A 4% decrease in overhead on an $800,000 practice increases income by $32,000 per year. …
Never leave today without being ready for tomorrow.
Never leave today without being ready for tomorrow. At the end of each day, the entire practice should be set up to start exactly on time the next day with no stress or tension. …
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Compliment every parent and patient.
Compliment every parent and patient. Part of every Levin Group system is complimenting parents and patients every time. People love compliments and view it as a positive interaction that makes them …
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You always need more new patients.
You always need more new patients. Don’t ever assume that you don’t need more new patients. We have seen many practices stop taking new patients only to find themselves in production decline. …
If production goes up, the practice will be fine.
If production goes up, the practice will be fine. As long as production is outpacing overhead, profit will also increase every year. …
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The most successful doctors surround themselves with experts.
The most successful doctors surround themselves with experts. Make a list of the experts in your life in all categories. If you do not have the right accountants, attorneys, consultants, financial or …
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Your results will match the quality of your systems.
Your results will match the quality of your systems. Bad systems will get bad results. Great systems will get great results. It’s that simple. …
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