Manage your experts. Engaging an expert to help you doesn’t mean you can abdicate responsibility. You need to set the goals and objectives with the expert and track ongoing progress. …
Never underestimate the power of relationships.
Never underestimate the power of relationships. Many of the best and biggest surgical practices in the country have been built on the foundation of relationships. Keep in mind that you need to work on …
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Be careful with political comments.
Be careful with political comments. We are currently in a supercharged political environment. Saying one wrong thing can cost a relationship and that is not the goal of referral marketing. Be very …
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Self-motivate.
Self-motivate. You can’t wait until someone comes along to motivate you. What if no one does? Find ways to motivate yourself every day to work at your top level of performance. Featured vBook …
Use the word “convenient.”
Use the word “convenient.” Whenever you’re working with a patient on scheduling try to use the word “convenient” two or three times. This will help you present an image of caring, cooperation, and …
5-star customer service.
5-star customer service. We have written about 5-star customer service many times. As a reader of the Levin Group Tip of the Day, we pose this question to you: “Has your practice moved closer to …
Does your professional relations coordinator need training?
Does your professional relations coordinator need training? There is a new mantra in business schools: Anyone who is not retrained every three years becomes obsolete in their jobs. Make sure that your …
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Relationships are key.
Relationships are key. Relationships are truly the essence and backbone of referral marketing. To maintain and increase referrals, you must ensure that you are always moving forward on building …
Always show respect.
Always show respect. Remember that we are not here to judge our patients. You are here to provide excellent and optimal dental care. If patients express opinions or have personalities that you do not …
Discuss your values.
Discuss your values. Don’t be afraid to tell patients about the values of practice, which often include integrity, compassion, and excellence. …
Somebody has to do it.
Somebody has to do it. Every day there are tasks in the office that must get done. If you see a task that is undone and you have time, why not jump in and just do it? After all, somebody has to do it, …
Make sure you know your anchor events each year.
Make sure you know your anchor events each year. An important referral marketing component is to have anchor (or large) events that you can market for six months and have many touches to referring …
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