Rehearse scripts regularly. Team members need to be so familiar and comfortable with their scripts that they become second nature. By providing opportunities for rehearsing and role-playing with …
Rehearse scripts regularly.
Rehearse scripts regularly. Team members need to be so familiar and comfortable with their scripts that they become second nature. By providing opportunities for rehearsing and role-playing with …
Reduce overdue debonds.
Reduce overdue debonds. Many ortho practices think they can’t handle any more appointments because they have an extremely high overdue debond rate. A front desk team member should analyze overdue …
Schedule less demanding surgical appointments at the end of the day.
Schedule less demanding surgical appointments at the end of the day. Your team should take on more challenging cases in the morning, when they’re fresh, saving consults, follow-up visits and other …
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Document patients’ preferences for appointment times.
Document patients’ preferences for appointment times. Pre-appointing patients works best when you know which time slots they prefer. If they object to scheduling ahead of time, the front desk …
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Increase scheduling efficiency with this simple change.
Increase scheduling efficiency with this simple change. If your endo practice still uses 15-minute scheduling increments, you’re probably losing a considerable amount of potentially productive time …
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