Handling patient complaints. Listen to what is being said and what is not being said. Ask patients what the desired outcome is. Offer alternatives to address the situation. The sooner you can resolve …
Handling patient complaints.
Handling patient complaints. Listen to what is being said and what is not being said. Ask patients what the desired outcome is. Offer alternatives to address the situation. The sooner you can resolve …
Learn from dissatisfied parents.
Learn from dissatisfied parents. Sometimes, even under the best circumstances, parents become unhappy. Remember that a problem is an opportunity to improve performance. When an issue is resolved …
Handling patient complaints.
Handling patient complaints. Listen to what is being said and what is not being said. Ask patients what the desired outcome is. Offer alternatives to address the situation. The sooner you can resolve …
Appoint more than one staff member to handle practice finances.
Appoint more than one staff member to handle practice finances. Reduce the opportunity for a team member to falsify accounts by having more than one person working on practice finances. Never let the …
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Use job descriptions to educate and guide pedo staff members.
Use job descriptions to educate and guide pedo staff members. New team members need to fully understand their position. Job descriptions should be clearly detailed, with all skills and …
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