Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments. A few children missing appointments may not seem like such an issue. However, imagine the effect of a dozen …
Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments.
Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments. A few people missing check appointments may not seem like such an issue. However, imagine the effect of a …
Advice for the Endodontist – Create a business culture.
Advice for the Endodontist – Create a business culture. Your practice is a business. Communicate this concept to your team. Help them understand that your goal as a practice is to not only provide …
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Stop Kidding Yourself
At my seminars and other speaking engagements around the country, I talk with hundreds of dentists every year. Knowing that I’m not only a fellow dentist but also the CEO of the top live training and …
Is Your Office Manager Killing Morale?
People are complex and motivated by different things. One team member might be motivated by money while another may thrive on the prestige of working in a healthcare environment. Others may be intent …
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Marketing Lessons from Lady Gaga
Lady Gaga is one of the world’s most recognizable entertainers. In the span of less than a decade, she has become a household name, conquering the worlds of music, fashion and celebrity …
