Advice for the Marketing Coordinator – Reach out to new dentists and their teams. New dentists represent an excellent opportunity to build your referral base. Use web searches, community newspapers …
Advice for the Marketing Coordinator – Track how new patients found out about your practice.
Advice for the Marketing Coordinator – Track how new patients found out about your practice. To make sure you’re using the best marketing strategies and to allocate resources for maximum return on …
Go beyond “nice.”
Go beyond “nice.” To achieve exceptional customer service today, an ortho practice must be more than just nice to patients and parents. Being pleasant is important, but it’s only one part of providing …
Advice for the Front Desk Team – Build value for the orthodontist.
Advice for the Front Desk Team – Build value for the orthodontist. Simple and reassuring statements about the doctor can have a positive impact during the new patient call. Enthusiastic remarks such …
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Advice for the Front Desk Team – Build value for the pediatric dentist.
Advice for the Front Desk Team – Build value for the pediatric dentist. Simple and reassuring statements about the doctor can have a positive impact during the new patient call. Enthusiastic remarks …
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Use “active listening” with patients.
Use “active listening” with patients. Demonstrate that you understand and respect what patients are saying by listening for their key points and repeating them in your own words in a questioning tone …
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