Minimize the afternoon crunch. Most parents prefer afternoon appointments for their school-age children. Unfortunately, letting the majority of parents choose only afternoon appointments will result …
Advice for the Practice Owner – Replace outdated computers and software.
Advice for the Practice Owner – Replace outdated computers and software. Technological innovation moves at an increasingly accelerated pace. Trying to get by with 10-year-old computers or software is …
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Advice for the Surgical Specialist – Replace outdated computers and software.
Advice for the Surgical Specialist – Replace outdated computers and software. Technological innovation moves at an increasingly accelerated pace. Trying to get by with 10-year-old computers or …
The Power of Checklists
Several years ago, a book by surgeon Atul Gawande shocked—and changed—the medical world. He said that a surgeon who performs thousands of operations without using a checklist will eventually kill …
Don’t be drawn into emotional confrontations.
Don’t be drawn into emotional confrontations. When dealing with an unhappy patient, stay focused on the issue at hand. If the patient criticizes you personally, don’t respond in kind. Calmly restate …
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Don’t be drawn into emotional confrontations.
Don’t be drawn into emotional confrontations. When dealing with an unhappy patient, stay focused on the issue at hand. If the patient criticizes you personally, don’t respond in kind. Calmly restate …
Continue Reading about Don’t be drawn into emotional confrontations. →
