Why would a referring doctor leave you? Usually, it is not something you have done wrong or the emergence of a problem. They usually leave you because someone else pays more attention to them from a …

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Have you been hit with a wake-up call? Throughout your career you are going to have times when things just aren’t working. The wake-up call is when you find out the reason. The minute you get a …

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Technology does not replace human interaction. It is wonderful to have advanced technology that makes the practice more efficient; however, technology alone will not replace positive relationships …

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Great leaders let people know where they stand. Just like any sports coach, a great leader lets everyone know where they stand.  Don’t hold back and be as honest as possible with the person asking the …

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If you’re not hitting your goals, figure out why. The best way to evaluate why you’re missing your goals is to look at your systems. In most cases, the quality of the systems will determine whether or …

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Opportunities are all around you. The best way to find opportunities is to ask other dentists what they are doing, what they like doing, and what is helping them to improve their practices. …

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You can’t hit a target if you don’t have one. Every practice should have specific targets and goals that they set each year. If you don’t have goals, then you really don’t know what you were trying to …

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Stop talking and start doing. It’s great to have ideas for your practice and talk about them. However, it is more important to go and do the things you were talking about if they are truly great …

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The same thing every time, every day. One of the keys to success for a world-class practice is to know what rituals or habits or tasks need to be repeated the same way at the same time every day. …

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Would you like to be a Level 4 Leader? Level 4 Leaders have designed their practice operations to allow them to simply show up for work, treat patients, and go home. This is not a fantasy and can …

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Your numbers will tell you if you’re on track. One of those critical jobs that can be done in minutes per week is to review a small set of practice statistics. Knowing your key performance indicators …

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Confidence comes from scripting. When meeting with referring doctors or preparing for a phone conversation, be sure to have a general script in mind. The script should show appreciation, but also …

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