Treat Referring Doctors Like Customers Tip #1: Go out of your way to thank a referring doctor for a referral. A quick phone call or text can go a long way toward demonstrating your appreciation and …
Never ignore bad behavior.
Never ignore bad behavior. Orthodontists often tolerate bad behaviors or attitudes because they are concerned about making things worse or inciting or drama. Good leaders respond to negativity calmly, …
How good is your customer service—really?
How good is your customer service—really? You may think your practice has five-star level customer service, but statistically there is a 95% chance it does not. Although there is nothing wrong with …
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Jealousy will make you miserable.
Jealousy will make you miserable. We recently spoke with a dentist who was interested in engaging our dental consulting services because a dentist friend’s practice was performing better than his own. …
Tell every patient about their great results.
Tell every patient about their great results. One of the last and most important steps in a patient’s experience is to inform them that the treatment they just completed was very successful and the …
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Don’t let insurance control patient decisions.
Don’t let insurance control patient decisions. Practices can influence patients to make decisions to have beneficial treatment regardless of insurance coverage. Using the correct scripting …
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Upgrade your systems.
Upgrade your systems. If the practice is not producing or performing at the level you want, the solution is simple: upgrade your systems. …
When you have a staff problem, address it immediately.
When you have a staff problem, address it immediately. Dentists and office managers often avoid confronting a staff problem until it becomes severe. The earlier you address it, the better the chance …
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Office managers need to know the necessary number of new patients to keep the practice growing.
Office managers need to know the necessary number of new patients to keep the practice growing. One of the most important jobs of an office manager is to perform daily tracking of the number of new …
Don’t take referring doctors for granted.
Don’t take referring doctors for granted. We recommend that you wake up every morning pretending that one of your top referring doctors has stopped referring. This will put you in the mindset of not …
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How should you invest in your practice?
How should you invest in your practice? Referral marketing is the single best investment a specialist can make in their practice. Why? Because it allows the practice to grow as an asset and create …
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How do you grow your practice today?
How do you grow your practice today? If you want your practice to grow, you must do something different. When you adopt new strategies such as improving patient greetings, increasing eye contact …
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