For big decisions, get an expert. There are times when you will have to make big decisions in your professional or personal life and if things go wrong, you could be hurt in some way, shape or form. …
Follow up with your patients.
Follow up with your patients. If a case is not accepted, you should follow up with the patient at least three times unless they specifically tell you that they’re not going to follow through with …
Speak to patients in basic language.
Speak to patients in basic language. If you get too technical, patients won’t understand what you’re saying. They will nod their heads and pretend they do, but they won’t get it. Speak to them in a …
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Make your referring doctors your friends.
Make your referring doctors your friends. Although it takes time and effort, many of the most successful specialists have developed positive friendships with referring doctors. These are doctors who …
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If a negative situation occurs with the patient, get ahead of it.
If a negative situation occurs with the patient, get ahead of it. If something negative occurs with a patient, regardless of who is at fault, always make sure you get to the referring doctor before …
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Help patients with their insurance.
Help patients with their insurance. Patients often don't understand their dental insurance. Helping them navigate the process is an excellent way to demonstrate customer service. …
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Is your practice “merely” an extension of your personal life?
Is your practice “merely” an extension of your personal life? If you view your practice as merely an extension of your personal life, you may not take the steps that will allow the practice to reach …
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Check your body language.
Check your body language. In many cases when you are presenting treatment, poor body language contradicts the positive things you’re saying. Patients will pick up on this subconsciously, become …
Don’t worry about competition. Do something.
Don’t worry about competition. Do something. Don’t wait until competition affects your referrals, or referral base. The top specialty practices are always marketing to maintain the highest level of …
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Why is your referral marketing program failing?
Why is your referral marketing program failing? There could be many reasons for a referral program that is not working, but all of them start with not properly following the science of referral …
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Your delegation list.
Your delegation list. Delegation almost always leads to increased practice production and income. Start today by making a list to delegate and add to it over the next few weeks as you recognize more …
The office manager should resolve team conflict.
The office manager should resolve team conflict. As a doctor, walking into the office and seeing two or more team members in conflict is one of the worst ways to start the day. Doctors who have the …
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