Get in shape. We read endlessly about the benefits of exercise, sleep, and nutrition. But they really do make a difference. Dentistry is both a physical and mental occupation. The better shape you’re …
Practice success is all about systems.
Practice success is all about systems. If you have excellent defined systems, you will have a highly successful practice. …
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Unhappy Patient Tip #5: Be open.
Unhappy Patient Tip #5: Be open. If you must have a difficult conversation with a patient, be open to finding out that they may have a better point of view. …
Unhappy Patient Tip #4: Be curious.
Unhappy Patient Tip #4: Be curious. If you think you are about to have a conversation with a patient that may be difficult, start by trying to understand exactly why the situation is taking place. …
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Unhappy Patient Tip #3: Stay calm and ask for advice.
Unhappy Patient Tip #3: Stay calm and ask for advice. If you have an unhappy patient, don’t react emotionally. Emotional decisions are often the worst decisions you’ll ever make. We suggest calling a …
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Unhappy Patient Tip #2: Find out what they want.
Unhappy Patient Tip #2: Find out what they want. If you have an unhappy patient who does not make a specific request, it is important to determine what the patient feels would be a satisfactory …
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Unhappy Patient Tip #1: Write it down.
Unhappy Patient Tip #1: Write it down. If you have an unhappy patient, write down the reason they are unhappy. By taking the time to write down the issue and think it through without emotion, you have …
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Act like you just started.
Act like you just started. A good way to approach referral marketing is to act like you just opened your practice. This is when your motivation was at its highest level. …
Would you like higher production?
Would you like higher production? Always keep in mind that production is directly proportional to the number of referrals. Selecting the right strategies for your referral marketing program will …
Stay calm.
Stay calm. Dentistry, like any field, will have moments to challenge you. You might become upset or angry, but staying calm allows you to reduce anxiety and make the best decisions. …
Don’t forget to motivate other people today.
Don’t forget to motivate other people today. The best leaders make it a priority to motivate other people every day without exception. It is part of who they are. …
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Treat new patients with excellent customer service.
Treat new patients with excellent customer service. Too many practices fall into the habit of just treating patients politely (and robotically.) Every new patient offers a special opportunity, and you …
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