The annual customer service plan. Great customer service is not an accident, and it is far more than just being nice to patients. Every practice should have a strategically designed annual customer …
Put in the effort.
Put in the effort. When it comes to referral marketing, the more you touch referring doctors, the more referrals you will receive. Start counting the number of strategies that you have in your …
Make eye contact with referring doctors.
Make eye contact with referring doctors. We now live in a somewhat disconnected digital world; however, nothing is more powerful than a live meeting. Get together with a referring doctor and make sure …
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If you’re not hitting your targets, revisit your systems.
If you’re not hitting your targets, revisit your systems. When you miss your targets or goals, it is time to reestablish your systems, train the team, and require everyone to follow them. …
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Make all patients feel important.
Make all patients feel important. Everyone wants to feel important. When you contribute to that you will build great relationships. …
Show the team where they can go financially.
Show the team where they can go financially. Team members today want to have a sense of where they can go financially. Develop a long-term financial approach to give people a vision for their …
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Don’t complicate systems.
Don’t complicate systems. If your systems are too complicated, no one will follow them, and they will be ignored. …
My staff members used to have a good attitude.
My staff members used to have a good attitude. Periodically, staff members with great attitudes go in the other direction. The first step is to have a series of conversations and try to understand …
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What is your morale strategy?
What is your morale strategy? When was the last time you thought about building morale? Take time to identify strategies you can put in place to build and keep building your team's morale. It may very …
Keeping the team you have is the best way to avoid today’s staffing crisis.
Keeping the team you have is the best way to avoid today’s staffing crisis. Strategies for increasing staff longevity include creating a positive and fun practice culture, motivating and inspiring …
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Training team members to the highest level is essential for practice success and financial independence.
Training team members to the highest level is essential for practice success and financial independence. For every dollar you spend on training, you might get seven or eight dollars back. Production …
Interviewing is a critical part of the hiring process in dentistry, and it is important to allocate time and effort to get it right.
Interviewing is a critical part of the hiring process in dentistry, and it is important to allocate time and effort to get it right. If you hire the wrong person, you're going to hire again and again …
