Organize your practice. If you don’t know exactly how your practice runs or what results you’re getting, you need to implement management systems ASAP. …
Give every patient a compliment every day.
Give every patient a compliment every day. One of the great Roman Emperors said that he had never met a person that didn’t feel better after a compliment. This holds true centuries later. …
Continue Reading about Give every patient a compliment every day. →
Never alienate a referring practice.
Never alienate a referring practice. We recently received a call from a specialty practice that just lost one of their top referring practices because their front desk person treated the front desk …
Continue Reading about Never alienate a referring practice. →
Does your office manager display a high level of leadership?
Does your office manager display a high level of leadership? Today’s office manager must master the role of chief operating officer (COO). This means they must handle all non-clinical aspects of the …
Continue Reading about Does your office manager display a high level of leadership? →
Clean up your office.
Clean up your office. Spring is around the corner. Now is the perfect time to go through your office and dispose of anything you don't need. …
Don’t get sold on something you don’t need.
Don’t get sold on something you don’t need. Every salesperson wants to make money, and that is the way it should be. However, it also means that they are very good at selling you things whether you …
Continue Reading about Don’t get sold on something you don’t need. →
Don’t just do the easy thing.
Don’t just do the easy thing. Over many years of working with thousands of clients, we have found that simply doing the easy thing often fails. For example, it is easier to write a check for referral …
Pretend today is your first day all over again.
Pretend today is your first day all over again. Smart specialists periodically adjust their attitudes to get back to the very first day that they entered specialty practice. Your attitude about …
Continue Reading about Pretend today is your first day all over again. →
When you educate referring doctors, you deepen relationships.
When you educate referring doctors, you deepen relationships. Any opportunity in your referral marketing program to educate referring doctors is positive. It also allows you to deepen the …
Continue Reading about When you educate referring doctors, you deepen relationships. →
Stress is the enemy of fun.
Stress is the enemy of fun. The best way to eliminate stress is to implement highly efficient systems that allow dental team members to flow through their days with low fatigue and high levels of …
Get the right education.
Get the right education. Practices need to focus on bringing in new education that is directly relevant to where they are today and where they want to go tomorrow. …
Check your accounts receivable.
Check your accounts receivable. Many practices are shocked to find out that their overdue accounts are bigger than they realized. The best policy is to collect what is due at the time of the visit …
