Increasing Case Acceptance Tip #1: Qualify Yourself. While patients may know you, they probably don’t know how qualified you are. Develop a 30-second overview as to why you have the skills, knowledge, …

Continue Reading about Increasing Case Acceptance Tip #1: Qualify Yourself. →

Practices are more complex than ever before. The truth is that all businesses and industries are increasing in complexity. The goal is to systemize the practice so that it runs with greater …

Continue Reading about Practices are more complex than ever before. →

Leadership today is about transparency. Team members today want to know what is going on and receive regular communication about the practice. Staff meetings are a great time to communicate and get …

Continue Reading about Leadership today is about transparency. →

Visualize your day. When you wake up in the morning, take a minute to visualize having a great day. What does it look like and feel like? Then go have it. …

Continue Reading about Visualize your day. →

Communication is about making a connection. When you are speaking to others, the main goal is to create a connection. Asking personal questions will move toward a connection faster than before. …

Continue Reading about Communication is about making a connection. →

Always apologize to an unhappy patient. If a patient is unhappy for any reason, don’t get defensive. Simply apologize and propose a reasonable solution. …

Continue Reading about Always apologize to an unhappy patient. →

If you’re going to add a new service…Be sure you have a marketing/communications plan ready to go for patients. Simply having a new service does not do much to further the perception that the practice …

Continue Reading about If you’re going to add a new service… →

Is an investment in technology worth it? The only way to determine whether a new technology is worth the investment is to take the time to research it BEFORE you invest. Be sure that the new …

Continue Reading about Is an investment in technology worth it? →

Your customer service needs to be outrageous. Most practices have good customer service, which is nice but not enough. If you want the real benefits of strong customer service, you must go above and …

Continue Reading about Your customer service needs to be outrageous. →

If you have a problem, fix it. We often tend to ignore problems, hoping they will go away on their own; however, in most cases they don’t. The best course of action is to address them quickly and …

Continue Reading about If you have a problem, fix it. →

Great office managers don’t need to be motivated. Great office managers are self-motivated. Their job is to be the motivating force for the entire team. …

Continue Reading about Great office managers don’t need to be motivated. →

Avoid This Mistake Tip#5: Doing other people’s jobs. Every time you do someone else’s job, you’re teaching that person that they don’t have to do it. Dentists who do other team members’ jobs are not …

Continue Reading about Avoid This Mistake Tip#5: Doing other people’s jobs. →