Thank every patient for coming. At the end of every visit, use a script to thank each patient for coming and let them know how much you appreciate them. This will increase patient longevity in your …
Pick one leadership skill to work on ASAP.
Pick one leadership skill to work on ASAP. Every leader needs to improve. What is the one leadership skill you can start working on right now? Work on it until it improves and then you can move on to …
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Highly successful dentists surround themselves with experts.
Highly successful dentists surround themselves with experts. Over the last 40 years, we have noticed that highly successful dentists surround themselves with experts in every part of their lives. …
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Patients can feel high positive energy.
Patients can feel high positive energy. If you want to increase case acceptance quickly, raise the level of high positive energy that you display in case presentations. …
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If you want to have a great practice, you must have great systems.
If you want to have a great practice, you must have great systems. We have mentioned this many times because it is the most critical factor in practice success. Upgrade your systems at least every …
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Leadership is not the same as management.
Leadership is not the same as management. Being a great leader is not the same as being a great manager. Leaders can motivate and inspire people. Managers help them to become excellent in their …
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If you don’t have a financial plan done, get one.
If you don’t have a financial plan done, get one. Practice leaders must know where they stand financially at all points in their careers. The only way to accurately assess this is by having a detailed …
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If you want to increase production, consider accelerated scheduling.
If you want to increase production, consider accelerated scheduling. Many practices think that they work multiple rooms per doctor properly, when in fact, they are not maximizing the opportunity. The …
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Reevaluate your scheduling system.
Reevaluate your scheduling system. Scheduling is a system that can either allow the practice production to increase, stagnate, or decrease. Many practices do not realize that their current schedule is …
If you want to increase the number of new patients, just ask.
If you want to increase the number of new patients, just ask. Data indicates that the practices that ask patients to refer friends and family will increase their number of new patients within 90 days. …
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Check your customer service.
Check your customer service. The first question you ask every patient after treatment at the front desk is “How was your visit today?“ If the answer is anything other than stellar you need to make a …
Always give a deadline.
Always give a deadline. When you give a team member a task, always provide them with a deadline. Deadlines explain the importance of the activity and create accountability. …
