Every new patient in the practice should be educated about dental insurance if they have a plan. The education should be focused on helping them understand that they don’t have 100% coverage for all …
Has each team member thought about his or her motivating factors?
Has each team member thought about his or her motivating factors? It is very beneficial when going into an annual performance review to have a good idea about what motivates you. What would you like …
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What’s wrong with your collections?
What’s wrong with your collections? If the practice is having trouble with collections, it’s usually the collection system. Patients will find many reasons not to pay the office on time. After 60 …
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Schedule late patients earlier.
Schedule late patients earlier. If a patient is continually late you should simply start to schedule them 20 minutes earlier. Sometimes people just cannot get it together and you will not change their …
Keep in short.
Keep in short. When it comes to talking with patients, you should keep your explanations short, simple, and succinct. If you don’t, patients will tune you out, misunderstand the information, or not …
Schedule every patient before they leave.
Schedule every patient before they leave. If another appointment is necessary, whether for continuing treatment or preventive care, make sure that the next appointment is scheduled. This will reduce …
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Any patient who is one day overdue for an appointment should be called that day.
Any patient who is one day overdue for an appointment should be called that day. Always call their cell phone and use a positive, energized, and caring script that represents Five-Star Customer …
Do something charitable together as a team.
Do something charitable together as a team. Taking a day, half a day or evening to participate in a charitable event is one of the most fun things you can do as a team because everybody feels good …
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Search for ways to reduce waste.
Search for ways to reduce waste. Every dollar the practice spends is one dollar less of profit. In some practices this may be small, but in others it is large. Focus as much on controlling expenses as …
Make sure your office feels calm.
Make sure your office feels calm. Dental patients are often anxious or wish they were someplace else. When they walk into a calm environment it’s different from most places they experience. They won’t …
Let patients know about new services.
Let patients know about new services. If you add a new service to your practice, then scream it from the mountain tops. Very often practices add a new service and only tell patients that are …
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DE/LG Survey Results
As part of your commitment to continual learning, stay up to speed with the latest trends and data about our profession. Read some of the latest in the Dental Economics / Levin Group Annual …
