Increasing Practice Production Every Year
Technology does not replace customer service. Don’t make the mistake of thinking that your advanced technologies are so impressive that customer service can be flat or declining. …
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Is your treatment coordinator (TC) selling results or feelings? The TC is a salesperson, and the best approach to sales is to focus on the feelings that the parent or patient will have at the end of …
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Do you have a team member who hates their job? Some statistics indicate that many Americans hate their jobs. Creating a culture of positivity with positive feedback can help any team member to have a …
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You can’t do everything. Stop convincing yourself that you are the only one who can do something. Many practices have outstanding team members who accepted delegation of all non-clinical activities. …
Take a break. It may sound funny to suggest taking a 10-minute break during the workday. It may even be frowned upon in your office. However, 10 minutes of sitting and relaxing can rejuvenate you to …
How to Build a Great Team Tip #5: Answer this question fast: What have you done to motivate your team in a big way in the last few days? If you cannot answer this question fast, then the answer is …
How to Build a Great Team Tip #4: Bring superior positive energy to work every day. Team members copy the doctor’s behavior and characteristics and if you want a great team, then you need to come to …
How to Build a Great Team Tip #3: Create a focus. When you create a focus, the entire will work toward achieving one specific goal or outcome. …
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How to Build a Great Team Tip #2: Become a powerful motivator. Most dentists don't view their role as a motivational force for the entire team, but that is a role that is worth pursuing. …
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How to Build a Great Team Tip #1: Starts with the hiring process. If you compromise too much on a new hire just to fill a spot, you will have hired someone you will have to release in six months. …
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Improve your observation program. The observation program is often the worst system in the orthodontic practice. To be effective, your program should be designed to encourage regular contact with …
Remember to “sell” your practice to a potential new team member. Remember that the interviewing process for new team members is a two-way street. While you’re interviewing them, they’re also …
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