Run on time. New parents and patients should wait no more than three minutes in the reception room. …
Leadership is about being honest.
Leadership is about being honest. Don’t be afraid that you will hurt someone’s feelings if you need to correct certain situations. Whether it is a team member’s work style or attitude, you must …
If you want to accumulate wealth in dentistry…
If you want to accumulate wealth in dentistry… Be careful with your investments. Dentists cannot afford to lose on big bets without it usually resulting in adding years to your work life. …
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You will make mistakes.
You will make mistakes. Everyone makes mistakes in life and in business and will continue to make them. The only mistake that is unfortunate is the one that you do not learn from. …
Ask every parent or patient if they are completely satisfied.
Ask every parent or patient if they are completely satisfied. An excellent script is: “Are you completely satisfied with everything that we have done for you?” …
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Overhead is continuing to rise in orthodontics.
Overhead is continuing to rise in orthodontics. The 2025 Levin Group Annual Practice Survey found that overhead continued to increase faster than orthodontic practice production. This means an …
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Remember, you are running a business.
Remember, you are running a business. Every dentist and team member should enjoy their practice and patients. However, you must keep in mind that you are running a business and one of the best …
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Case acceptance is all about value.
Case acceptance is all about value. Examine the case presentation process in your practice step-by-step. Think of it as being a forensic analysis that will help you determine if enough value is being …
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You will have unhappy patients.
You will have unhappy patients. The reality of business is that no matter what you do, you will have some unhappy customers. Since this is guaranteed to occasionally happen, the real key is to focus …
How do parents and patients perceive your orthodontic practice?
How do parents and patients perceive your orthodontic practice? Maintaining a philosophy that you are not as good as you think you are will motivate you to continue to improve. …
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Is your office manager increasing their skills?
Is your office manager increasing their skills? A good office manager who wants to become a great office manager is always interested in learning more and expanding their knowledge and capability. …
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Don’t fall into the lower income trap.
Don’t fall into the lower income trap. We are seeing a disturbing trend with some of our new client practices where production is increasing, but overhead is increasing faster. This results in lower …
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