Where can you find motivation? Everywhere! Try engaging with books, podcasts, webinars, seminars, consultants, and executive coaches. All of these information options create an opportunity for high …
The PRC is a critical staff position.
The PRC is a critical staff position. Orthodontic practices live and die by referrals. When you have a professional relations coordinator (PRC), this individual will ensure that the practice maintains …
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Everyone makes mistakes.
Everyone makes mistakes. The next time a coworker makes a mistake simply say, “We all do it.” Don’t be judgmental because it will happen to everyone, including you. …
Do you really have five-star customer service?
Do you really have five-star customer service? We find practices often rate their customer service two points higher out of 10 than patients. If you want great service, you must continually focus on …
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Implement systems to avoid fatigue and burnout.
Implement systems to avoid fatigue and burnout. There is literally only one way to avoid some level of fatigue and burnout in the practice: implement excellent systems and have everyone follow them. …
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A ship without a rudder has no idea where it’s going.
A ship without a rudder has no idea where it’s going. The first step in defining the future of your practice is to have a detailed financial plan. You can learn about this by reading information on …
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Customer service rule #5: If there is a patient complaint, solve it.
Customer service rule #5: If there is a patient complaint, solve it. If a patient is less than satisfied, make sure you solve it every single time. Tell the patient what you’re going to do to help …
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Customer service rule #4: Ask all patients about their visit.
Customer service rule #4: Ask all patients about their visit. When patients come to the front desk following a visit, you should always ask them how their visit was. This demonstrates caring and …
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Customer service rule #3: Get personal with your patient.
Customer service rule #3: Get personal with your patient. It is not enough to do great clinical dentistry. You must get to know your patients on a personal level and make them your friends. …
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Customer service rule #2: Make eye contact.
Customer service rule #2: Make eye contact. Make eye contact with patients every time that you interact with them. We live in a disconnected, multitasking world and many patients feel unimportant and …
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Customer service rule #1: Answer all questions.
Customer service rule #1: Answer all questions. Whenever a patient asks you a question, give them a clear answer. Then ask them if they would like any additional information. …
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Redo your procedural time studies.
Redo your procedural time studies. Procedural time studies tell you how much time you really need per appointment. With today’s techniques and technologies, you may need less time than you think. …
