Where have all the patients gone? If you find that your referrals are declining, you should immediately reevaluate your referral marketing program and analyze the reasons why. …
Make dentistry predictable.
Make dentistry predictable. If your days don’t flow with high levels of predictability, you need to reevaluate or replace your systems. …
Design your systems to hit your goals.
Design your systems to hit your goals. If you want to grow 18% in the next year, which is entirely possible, then you need systems that will allow to the team follow them and create that growth. …
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Building morale increases staff longevity.
Building morale increases staff longevity. When you build morale constantly with the team, you have happier and satisfied people that stay longer. …
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Does your team know “exactly” what to do?
Does your team know “exactly” what to do? The word “exactly“ needs to become part of how we train and work with team members. Every team member needs to know “exactly“ what to do, “exactly” how to do …
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Keep improving your start rate.
Keep improving your start rate. Regardless of how well your practice is doing, you should continually work on improving your start rate. If it is not getting better, you are always in danger of …
Make eye contact with referring doctors.
Make eye contact with referring doctors. We now live in a somewhat disconnected digital world; however, nothing is more powerful than a live meeting. Get together with a referring doctor and make sure …
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If you’re not hitting your targets, revisit your systems.
If you’re not hitting your targets, revisit your systems. When you miss your targets or goals, it is time to reestablish your systems, train the team, and require everyone to follow them. …
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Make all patients feel important.
Make all patients feel important. Everyone wants to feel important. When you contribute to that you will build great relationships. …
Show the team where they can go financially.
Show the team where they can go financially. Team members today want to have a sense of where they can go financially. Develop a long-term financial approach to give people a vision for their …
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Don’t complicate systems.
Don’t complicate systems. If your systems are too complicated, no one will follow them, and they will be ignored. …
My staff members used to have a good attitude.
My staff members used to have a good attitude. Periodically, staff members with great attitudes go in the other direction. The first step is to have a series of conversations and try to understand …
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