Increasing Practice Production Every Year
“Wow” Customer Service Tip 3: “Wow” starts with the greeting. The first step in achieving “wow” customer service with patients is to have a powerful and enthusiastic reading for anyone who walks into …
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“Wow” Customer Service Tip 2: Achieving “wow” customer service is not easy. Being mediocre to good is relatively easy. Achieving “wow” customer service takes effort. You must design a system and carry …
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“Wow” Customer Service Tip 1: The power of “wow.” Practices that can achieve “wow” customer service will perform better, have more patients, and increase case acceptance and practice …
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If your production has plateaued, you need to change your systems. Orthodontic practice success is all about systems. If you are stuck at a certain level of production, the only solution is changing …
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Don’t tolerate bad behavior. Great orthodontic leaders simply have no tolerance for bad behavior by team members. Don’t be afraid to address an issue head-on with the team member if it is one that is …
Compliment team members on their positive attitudes. Most practice team members display positive attitudes every day. Take time to compliment your staff on how great their attitude is for the …
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How did you advance your practice yesterday? Can you quickly verbalize one thing that happened yesterday to advance the practice for the future? …
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Update your financial plan. Your financial plan has limited time value. As the economy, taxes, and political parties change, you need to update your financial plan to ensure a great financial …
Don’t let remote monitoring fail. More and more orthodontic practices are incorporating remote monitoring into the treatment modality. Remember, remote monitoring requires new systems in order to …
Make one key decision today. Everyone has decisions they are putting off. Whether it is the fear of the result, uncertainty as to what to do, or simply procrastination. A great approach to ensuring …
The success of your practice will be directly proportional to the quality of your systems. Always remember this: If you want more success, improve your systems. …
98% of all the decisions that you make don’t matter. Everyone likes to get decisions right, but every practice will make bad decisions from time to time. The good news is that most bad decisions won’t …
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