Increasing Case Acceptance Tip #3: Tell parents and patients about your training. Whether you learned it in your dental school, residency education, or in a continuing education course, you are well …
Increasing Case Acceptance Tip #2: Tell parents and patients how many times you have performed the treatment.
Increasing Case Acceptance Tip #2: Tell parents and patients how many times you have performed the treatment. Have you done the recommended procedure over 100 times? Then tell parents and patients. …
Increasing Case Acceptance Tip #1: Qualify Yourself.
Increasing Case Acceptance Tip #1: Qualify Yourself. While parents and patients may know you, they probably don’t know how qualified you are. Develop a 30-second overview as to why you have the …
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Every parent and patient should leave with more energy.
Every parent and patient should leave with more energy. A fantastic goal in an orthodontic practice is for every parent and patient to leave with more energy than when they came in. To achieve this, …
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Who are your top 10 referring doctors?
Who are your top 10 referring doctors? If you do not automatically know the answer, you’re probably not paying enough attention. Have any of your top 10 referrers dropped off? …
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Visualize your day.
Visualize your day. When you wake up in the morning, take a minute to visualize having a great day. What does it look like and feel like? Then go have it. …
Communication is about making a connection.
Communication is about making a connection. When you are speaking to others, the main goal is to create a connection. Asking personal questions will move toward a connection faster than before. …
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Always apologize to an unhappy parent or patient.
Always apologize to an unhappy parent or patient. If a parent or patient is unhappy for any reason, don’t get defensive. Simply apologize and propose a reasonable solution. …
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Three things you want every referring practice to know.
Three things you want every referring practice to know. Anytime a referring practice contacts an orthodontic practice they should be told these three things: “We are delighted that you …
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Don’t ignore remote monitoring.
Don’t ignore remote monitoring. When new innovative, technological breakthroughs are introduced, there is often resistance. Remote monitoring is the biggest technological breakthrough in orthodontics …
Your customer service needs to be outrageous.
Your customer service needs to be outrageous. Most practices have good customer service, which is nice but not enough. If you want the real benefits of strong customer service, you must go above and …
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If you have a problem, fix it.
If you have a problem, fix it. We often tend to ignore problems, hoping they will go away on their own; however, in most cases they don’t. The best course of action is to address them quickly and …
