Thank every referral source. Whether you receive a patient from a referring doctor or another patient or parent, always take time to express your appreciation. …
Give parents and patients a chance to ask questions.
Give parents and patients a chance to ask questions. One of the missing links in case acceptance is giving parents and patients enough time to ask questions. They often ask their questions at the end …
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Think before enrolling in that next insurance plan.
Think before enrolling in that next insurance plan. Levin Group is not pro or con when it comes to insurance. However, we do encourage every practice to carefully analyze the short and long-term …
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Outrageous customer service.
Outrageous customer service. Don’t strive simply to provide good customer service. In today’s world it is the extreme of outrageous customer service that will build your brand, attract new patients, …
Don’t ignore referring doctors.
Don’t ignore referring doctors. A recent national survey by Levin Group found that over 36% of referrals to orthodontic practices still come from referring doctors. …
Customer service increases referrals.
Customer service increases referrals. If you have world-class customer service, you will gradually build more and more referrals and a world-class orthodontic practice. …
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Your practice has a 30% – 50% production potential increase.
Your practice has a 30% – 50% production potential increase. Do not settle for just having the practice you have today. Almost all practices have the potential to grow by 30% – 50% in just a few …
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Dentistry does not have industry standards.
Dentistry does not have industry standards. Do not pay attention to what others tell you about what your practice should be doing in terms of key numbers. Each practice is unique and can achieve …
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Growth protects your future.
Growth protects your future. The best way to make sure your practice does not plateau or decline in production is to continue to grow. It does not have to be a lot, but it is the best strategy to …
Remote monitoring will be part of the future.
Remote monitoring will be part of the future. If you are building up the amount of remote monitoring your practice, you will quickly hit the point where you need brand new systems to manage the …
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Reduce the number of overdue patients.
Reduce the number of overdue patients. Overdue patients lengthen case time. Be sure to track the percentage of patients who are overdue for finishing treatment and correlate it with the number of …
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Being positive really does make a difference.
Being positive really does make a difference. If I could tell every practice leader one thing to improve their culture and performance, it would be to become super positive. It doesn’t matter whether …
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