Do more of this and less of that. One of the great productivity principles is to identify what actions, such as referral marketing, are in your best interest and what actions are much more of a waste …
Don’t just delegate.
Don’t just delegate. Before you delegate, ask yourself whether the task should be done at all. Approximate 20% of tasks that are delegated should simply be eliminated, saving everybody time and effort …
Don’t wait until you need marketing.
Don’t wait until you need marketing. You should be thinking about it every day, analyzing referrals every month, and taking new steps to keep referrals strong at all times. Featured vBook (video …
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“Wow-level” customer service starts with your attitude.
“Wow-level” customer service starts with your attitude. No set of customer service strategies will outperform your attitude. And none will be successful unless the right attitude is displayed. …
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Manage your experts.
Manage your experts. Engaging an expert to help you doesn’t mean you can abdicate responsibility. You need to set the goals and objectives with the expert and track ongoing progress. …
It’s okay to ask for help.
It’s okay to ask for help. Everybody needs help, including leaders. Many leaders think that they should not need help or do not know where they need to improve. The world will keep changing and …
Are you consistent today?
Are you consistent today? The discussion of consistency could apply to many aspects of orthodontic practice. As a leader, are you consistent today? People admire and follow consistent leaders. …
Self-motivate.
Self-motivate. You can’t wait until someone comes along to motivate you. What if no one does? Find ways to motivate yourself every day to work at your top level of performance. Featured vBook …
Use the word “convenient.”
Use the word “convenient.” Whenever you’re working with a parent or patient on scheduling try to use the word “convenient” two or three times. This will help you present an image of caring, …
5-star customer service.
5-star customer service. We have written about 5-star customer service many times. As a reader of the Levin Group Tip of the Day, we pose this question to you: “Has your practice moved closer to …
If you want to increase production…
If you want to increase production…If you want to increase orthodontic practice production by 8% you may need as much as a 12% increase in referrals. Keep in mind that some patients who are referred …
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Watch your cash flow.
Watch your cash flow. Orthodontic practices can have excellent production, however; if there is a slowdown in referrals, cash flow will slow down approximately 12 months later. You can almost set your …
