Don’t use age as an excuse. Regardless of your age, you can continue to grow and improve and inspire people around you. …
If you want to be a great leader, start to treat the team as customers.
If you want to be a great leader, start to treat the team as customers. This is a new concept of recognizing that people are much more motivated when they are treated well. …
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The best way to get rid of a bad review.
The best way to get rid of a bad review. The best way to get rid of a bad review is to have lots of good reviews. These will push the negative review down and it will barely be seen if at all. …
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Just apologize.
Just apologize. Any time a parent or patient is even the least bit dissatisfied, just apologize. This doesn't mean that you are not giving in or giving up. You are simply making the parent or patient …
Minimal acceptable standards.
Minimal acceptable standards. Every job in the practice should have 5 to 8 clear measurements that a team member is responsible for. Assuming that training and mentoring are available, team members …
Overhead is now your biggest enemy.
Overhead is now your biggest enemy. Overhead is rising due to inflation. Every month carefully analyze expenditures and identify areas where reductions can be made. …
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Don’t forget your general dentists.
Don’t forget your general dentists. In a recent national survey, it was found that over 40% of new patients to orthodontic practices come from general dentists. …
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Nobody leaves for the day until…
Nobody leaves for the day until…The end of the day in a dental practice should be devoted to being completely ready for tomorrow. …
Should all team members be similar in characteristics and personality?
Should all team members be similar in characteristics and personality? Not at all. Modern business research shows that great creativity and ideas emerge when people think and behave differently. There …
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Repeat yourself.
Repeat yourself. Whenever you give information to a parent or patient, such as dates, times or fees, repeat it again at the end of the conversation. …
What do you do when a patient challenges you?
What do you do when a parent or patient challenges you? Answer: thank them. Anytime a parent or patient gives you information that is not ideal or describes how unsatisfied they are, you should thank …
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Which marketing strategies are really working best?
Which marketing strategies are really working best? Many ortho practices don't know what referral marketing strategies work best. Without measurement and understanding, it is hard to do more of what …
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