Higher staff longevity increases practice production. One of our findings at Levin Group is that the longer your staff is with you, the higher your production will be. A long-term staff knows what to …

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Contact the parents of overdue patients daily. The longer you wait to contact the parents of overdue patients, the less chance there is that those patients will come back. …

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How do you develop new practice strategies? You take the time to analyze practice data; interview yourself and others about where you want to go in the next five years; and define your strengths, …

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Who have you complimented today? One of the best ways to maintain great relationships is to give compliments. Best of all, they are free. …

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Where can you find motivation? Everywhere! Try engaging with books, podcasts, webinars, seminars, consultants, and executive coaches. All of these information options create an opportunity for high …

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Follow up on unaccepted treatment. Don’t be embarrassed to contact parents that have not accepted treatment to answer questions, clarify information, and help them make decisions. …

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Raising fees increases practice production. Don’t be afraid to raise your fees. Very few parents know what your fees were before, and your excellent customer service should offset any concerns about …

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Do you really have five-star customer service? We find practices often rate their customer service two points higher out of 10 than patients. If you want great service, you must continually focus on …

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Implement systems to avoid fatigue and burnout. There is literally only one way to avoid some level of fatigue and burnout in the practice: implement excellent systems and have everyone follow them. …

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A ship without a rudder has no idea where it’s going. The first step in defining the future of your practice is to have a detailed financial plan. You can learn about this by reading information on …

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Customer service rule #5: If there is a patient complaint, solve it. If a patient is less than satisfied, make sure you solve it every single time. Tell the patient what you’re going to do to help …

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Customer service rule #4: Ask all patients about their visit. When patients come to the front desk following a visit, you should always ask them how their visit was. This demonstrates caring and …

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