Don’t assume new patients know how to get to your office. Even with smart phones and GPS devices, some patients may have trouble finding your practice. The last thing you want is patients showing up …

Continue Reading about Don’t assume new patients know how to get to your office. →

Leadership Advice for the Surgical Specialist: Sharpen your interpersonal skills. You don’t have to be a “people person” to act like one. Learn to make eye contact and greet team members by name. …

Continue Reading about Leadership Advice for the Surgical Specialist: Sharpen your interpersonal skills. →

Avoid the “roller coaster.” Ideal schedules and daily production goals reduce unnecessary stress in surgical practices. Try to schedule approximately the same amount of production each day. Otherwise, …

Continue Reading about Avoid the “roller coaster.” →

Review your collections process. If your collections rate is less than 99%, take a close look at the systems you’re using to collect overdue fees. Start with these questions: Do you have …

Continue Reading about Review your collections process. →

Post several times a week on your Facebook page. Social media experts recommend that dental practices post to their Facebook account frequently. Although a recent major survey shows that almost 9 out …

Continue Reading about Post several times a week on your Facebook page. →

Advice for the Surgical Specialist – Lead by learning. If you, like most doctors, had little or no management training in dental school, you need to make up lost ground quickly. Take every opportunity …

Continue Reading about Advice for the Surgical Specialist – Lead by learning. →

Even the best systems need to change over time. Most practices have poorly designed management systems… and even well-planned protocols eventually become inefficient. Internal and external changes …

Continue Reading about Even the best systems need to change over time. →

As we approach the half-year mark, prepare to make mid-course corrections. Monitoring practice performance numbers should be a year-round activity, but it’s especially important at the six-month mark. …

Continue Reading about As we approach the half-year mark, prepare to make mid-course corrections. →

Treat every surgical patient like a VIP. Superior customer service is about treating every patient like your favorite celebrity. If a famous actor or sports figure came to your surgical practice for …

Continue Reading about Treat every surgical patient like a VIP. →

Understand the difference between morning and monthly staff meetings. The morning meeting alerts everyone about what and who to expect as the day unfolds. To help keep morning meetings brief—no longer …

Continue Reading about Understand the difference between morning and monthly staff meetings. →

Monitor levels of supplies monthly. No practice wants to run out of essential patient care supplies, such as latex gloves or gauze pads. On the other hand, having two years’ supply of hand soap isn’t …

Continue Reading about Monitor levels of supplies monthly. →

Leadership Advice for the Surgical Specialist: Be the role model for team behavior. The way you act has everything to do with the way your staff members act at the office. If you want them to be …

Continue Reading about Leadership Advice for the Surgical Specialist: Be the role model for team behavior. →