When you add a new technology, promote it. Let referring doctors and patients know when you’ve added new technologies to the practice. It helps to build value and shows your commitment to quality. …

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Stop waiting for answers to come out of thin air. When you don’t know what to do, ask yourself who might be able to help you or give you advice. …

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You must know your numbers. Knowing your numbers is one of the critical aspects of running a practice. If you do not know your numbers, you may be late in identifying trends that negatively impact the …

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Stop worrying about what you can’t control. Sometimes anxiety is produced by worrying about things that you have no control over. Your time is much better served by focusing on improving areas within …

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Create value in every first new patient phone call. Any time a new patient contacts the office, the front desk staff should go into value-building mode. This is a critical element in having these …

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Make it a goal to schedule 98% of new patients. Every practice needs a new patient experience system. Successful practices systemize every important aspect, and a system that helps to schedule 98% of …

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Measure everything. You can measure up to 25 key statistics for the practice and review them daily in under five minutes. Take a red pen and circle the ones that are not in line with the goals.  …

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Be sure to make eye contact. Making direct eye contact may be one of the most powerful ways to connect with other people. Always make eye contact immediately with anyone that you interact with. …

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Why do your staff meetings fail?  This week we will look at the top five reasons that staff meetings falter or fail.  Reason Number 5. Staff meetings often fail because the topics are not …

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Why do your staff meetings fail?  This week we will look at the top five reasons that staff meetings falter or fail.  Reason Number 4. Staff meetings often fail because they are simply not fun. …

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Why do your staff meetings fail?  This week we will look at the top five reasons that staff meetings falter or fail.  Reason Number 3. Many staff meetings are boring and have no energy. You …

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Why do your staff meetings fail? This week we will look at the top five reasons that staff meetings falter or fail. Reason Number 2. Staff meetings often fail because they are not taken …

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