Your delegation list. Delegation almost always leads to increased practice production and income. Start today by making a list to delegate and add to it over the next few weeks as you recognize more …
The office manager should resolve team conflict.
The office manager should resolve team conflict. As a doctor, walking into the office and seeing two or more team members in conflict is one of the worst ways to start the day. Doctors who have the …
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Which key performance indicators (KPIs) should you track?
Which key performance indicators (KPIs) should you track? Start by closely monitoring production and collection numbers. If they are on track, your practice is doing well. …
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Great Customer Service Tip #5: Ask patients about their experience.
Great Customer Service Tip #5: Ask patients about their experience. At the end of every visit, ask patients the following question: “How was your experience with us today?” …
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Great Customer Service Tip #4: Reassure patients during treatment.
Great Customer Service Tip #4: Reassure patients during treatment. Keep patients updated during treatment and let them know how well things are going. …
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Great Customer Service Tip #3: Update every patient on what’s new in the practice.
Great Customer Service Tip #3: Update every patient on what’s new in the practice. Tell every parent about any new services, technology, or upgrades in the practice. This is impressive to parents. …
Great Customer Service Tip #2: Learn one new thing about a patient every visit.
Great Customer Service Tip #2: Learn one new thing about a patient every visit. The more you know about your patient, the stronger your relationship will be. …
Great Customer Service Tip #1: Greet every patient with enthusiasm.
Great Customer Service Tip #1: Greet every patient with enthusiasm. Give every patient an enthusiastic greeting every time they come in and tell them how much you appreciate having them as a patient. …
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What if a team member made a mistake yesterday?
What if a team member made a mistake yesterday? Team members, just like dentists, will make mistakes. The key is to address it immediately in a friendly manner and improve the situation for the …
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The office manager must run all non-clinical administration of the practice.
The office manager must run all non-clinical administration of the practice. Doctors need to get back to being doctors. If they are not spending 96% of their day chairside or directly involved in some …
Everyone has to follow the systems.
Everyone has to follow the systems. We periodically meet team members who simply refuse to follow systems that were put in place by the doctor or his or her consulting firm (with significant …
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Organize your practice.
Organize your practice. If you don’t know exactly how your practice runs or what results you’re getting, you need to implement management systems ASAP. …
