Increasing Case Acceptance Tip #4: Tell the patient: “I know exactly how to help you.” If you want to build amazing confidence in your patients, simply tell them that you know exactly what to do to …
Increasing Case Acceptance Tip #3: Tell the patient about your training.
Increasing Case Acceptance Tip #3: Tell the patient about your training. Whether you learned it in your dental school, residency education, or in a continuing education course, you are well trained to …
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Increasing Case Acceptance Tip #2: Tell patients how many times you have performed the treatment.
Increasing Case Acceptance Tip #2: Tell patients how many times you have performed the treatment. Have you done the recommended procedure over 100 times? Then tell patients. When patients learn how …
Increasing Case Acceptance Tip #1: Qualify Yourself.
Increasing Case Acceptance Tip #1: Qualify Yourself. While patients may know you, they probably don’t know how qualified you are. Develop a 30-second overview as to why you have the skills, knowledge, …
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Practices are more complex than ever before.
Practices are more complex than ever before. The truth is that all businesses and industries are increasing in complexity. The goal is to systemize the practice so that it runs with greater …
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Leadership today is about transparency.
Leadership today is about transparency. Team members today want to know what is going on and receive regular communication about the practice. Staff meetings are a great time to communicate and get …
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Visualize your day.
Visualize your day. When you wake up in the morning, take a minute to visualize having a great day. What does it look like and feel like? Then go have it. …
Communication is about making a connection.
Communication is about making a connection. When you are speaking to others, the main goal is to create a connection. Asking personal questions will move toward a connection faster than before. …
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Always apologize to an unhappy patient.
Always apologize to an unhappy patient. If a patient is unhappy for any reason, don’t get defensive. Simply apologize and propose a reasonable solution. …
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If you’re going to add a new service…
If you’re going to add a new service…Be sure you have a marketing/communications plan ready to go for patients. Simply having a new service does not do much to further the perception that the practice …
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Is an investment in technology worth it?
Is an investment in technology worth it? The only way to determine whether a new technology is worth the investment is to take the time to research it BEFORE you invest. Be sure that the new …
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Your customer service needs to be outrageous.
Your customer service needs to be outrageous. Most practices have good customer service, which is nice but not enough. If you want the real benefits of strong customer service, you must go above and …
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