Never ignore bad behavior. Orthodontists often tolerate bad behaviors or attitudes because they are concerned about making things worse or inciting or drama. Good leaders respond to negativity calmly, …
Cash is king.
Cash is king. Check your cash and cash flow daily. If you have enough cash, you will always be fine. …
Show your enthusiasm when you receive a referral.
Show Your Enthusiasm When You Receive a Referral. When you receive a new patient referral, always make a point of noting which current patient or parent provided it. When that referring patient or …
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How good is your customer service—really?
How good is your customer service—really? You may think your practice has five-star level customer service, but statistically there is a 95% chance it does not. Although there is nothing wrong with …
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Jealousy will make you miserable.
Jealousy will make you miserable. We recently spoke with a dentist who was interested in engaging our dental consulting services because a dentist friend’s practice was performing better than his own. …
Tell every patient about their great results.
Tell every patient about their great results. One of the last and most important steps in a patient’s experience is to inform them that the treatment they just completed was very successful and the …
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Don’t let insurance control patient decisions.
Don’t let insurance control patient decisions. Practices can influence patients to make decisions to have beneficial treatment regardless of insurance coverage. Using the correct scripting …
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Upgrade your systems.
Upgrade your systems. If the practice is not producing or performing at the level you want, the solution is simple: upgrade your systems. …
When you have a staff problem, address it immediately.
When you have a staff problem, address it immediately. Dentists and office managers often avoid confronting a staff problem until it becomes severe. The earlier you address it, the better the chance …
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Office managers need to know the necessary number of new patients to keep the practice growing.
Office managers need to know the necessary number of new patients to keep the practice growing. One of the most important jobs of an office manager is to perform daily tracking of the number of new …
Treatment Coordinators (TC’s) can burn out.
Treatment Coordinators (TC’s) can burn out. Make sure your TC gets occasional breaks and vacations. Burnout is more common with TCs than you might think. …
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If your starts are not increasing, you’re doing something wrong.
If your starts are not increasing, you’re doing something wrong. Orthodontic practices are fun environments that should cultivate excellent relationships with parents and patients that help to …
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