Unhappy Patient Tip #5: Be open. If you must have a difficult conversation with a patient, be open to finding out that they may have a better point of view. …
Unhappy Patient Tip #4: Be curious.
Unhappy Patient Tip #4: Be curious. If you think you are about to have a conversation with a patient that may be difficult, start by trying to understand exactly why the situation is taking place. …
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Unhappy Patient Tip #3: Stay calm and ask for advice.
Unhappy Patient Tip #3: Stay calm and ask for advice. If you have an unhappy patient, don’t react emotionally. Emotional decisions are often the worst decisions you’ll ever make. We suggest calling a …
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Unhappy Patient Tip #2: Find out what they want.
Unhappy Patient Tip #2: Find out what they want. If you have an unhappy patient who does not make a specific request, it is important to determine what the patient feels would be a satisfactory …
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Unhappy Patient Tip #1: Write it down.
Unhappy Patient Tip #1: Write it down. If you have an unhappy patient, write down the reason they are unhappy. By taking the time to write down the issue and think it through without emotion, you have …
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Is your team resistant to change?
Is your team resistant to change? Resistance to change is natural and normal, but when it becomes strong enough, the orthodontic practice will fail to make progress. This resistance can result in …
Which team member has the best attitude?
Which team member has the best attitude? Identify what orthodontic staff member has the best attitude and encourage them to be upbeat and motivated. You do this by continually recognizing their …
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Stay calm.
Stay calm. Dentistry, like any field, will have moments to challenge you. You might become upset or angry, but staying calm allows you to reduce anxiety and make the best decisions. …
Don’t forget to motivate other people today.
Don’t forget to motivate other people today. The best leaders make it a priority to motivate other people every day without exception. It is part of who they are. …
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Treat new parents and patients with excellent customer service.
Treat new parents and patients with excellent customer service. Too many practices fall into the habit of just treating parents and patients politely (and robotically.) Every new parent and patient …
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Did your orthodontic practice grow by 18% last year?
Did your orthodontic practice grow by 18% last year? If your orthodontic practice did not grow by at least 18% in the last 12 months, you are missing huge opportunities to improve …
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The remote monitoring manager.
The remote monitoring manager. If you engage in remote monitoring, you will need to think about a new staff position called the remote monitoring manager. This individual will become critical in …
