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Archive for month: April, 2018

Reduce overdue debonds.

Reduce overdue debonds. Many ortho practices think they can’t handle any more appointments because they have an extremely high overdue debond rate. A front desk team member should analyze overdue debonds regularly and ensure they don’t exceed 2%. Immediately reschedule patients who cancel or fail to show to prevent them from becoming overdue. 

Management Monday: Check out Dr. Levin’s whitepaper, “Dentist as CEO – Effective Scheduling & Practice Growth,” by clicking here. Save 25% with code TOD25.

Schedule less demanding surgical appointments at the end of the day.

Schedule less demanding surgical appointments at the end of the day. Your team should take on more challenging cases in the morning, when they’re fresh, saving consults, follow-up visits and other minor appointments for later in the day. Often, the practice will be able to reach its daily production target by midday. 

Management Monday: Check out Dr. Levin’s whitepaper, “Dentist as CEO – Effective Scheduling & Practice Growth,” by clicking here. Save 25% with code TOD25.

Document patients’ preferences for appointment times.

Document patients’ preferences for appointment times. Pre-appointing patients works best when you know which time slots they prefer. If they object to scheduling ahead of time, the front desk coordinator can say “I know that you like early morning appointments, and they are in high demand… but I can schedule you for 8 a.m. on June 15 if we do it now.” This technique helps keep patients active. 

Management Monday: Check out Dr. Levin’s whitepaper, “Dentist as CEO – Effective Scheduling & Practice Growth,” by clicking here. Save 25% with code TOD25.

Increase scheduling efficiency with this simple change.

Increase scheduling efficiency with this simple change. If your endo practice still uses 15-minute scheduling increments, you’re probably losing a considerable amount of potentially productive time every year. By shifting to 10-minute units (and conducting procedural time studies if you haven’t done so for a few years), you’ll minimize rushing, backed-up schedules and downtime… and be able to produce more without working longer hours. 

Management Monday: Check out Dr. Levin’s whitepaper, “Dentist as CEO – Effective Scheduling & Practice Growth,” by clicking here. Save 25% with code TOD25.

Add texting as a confirmation option.

Add texting as a confirmation option. If your practice is still confirming appointments by sending postcards and making calls to land-line phones, it’s time to upgrade your communication efforts. Emails, calls to mobile phones and texting are far more reliable options for contacting busy parents to remind them about scheduled appointments. 

Management Monday: Check out Dr. Levin’s whitepaper, “Dentist as CEO – Effective Scheduling & Practice Growth,” by clicking here. Save 25% with code TOD25.

Emphasize the 48-hour rule.

Emphasize the 48-hour rule. When setting up appointments for patients, your front desk coordinator should make it clear that 48-hours’ notice is required to cancel an appointment. If handing an appointment card to patients, she can note that rule on the card, politely emphasizing it. Most patients will comply.

Friday Freebie: Watch Dr. Levin’s video, “Cancellations and The 48 Hour Period,” by clicking here.

Go and get grab your copy now!