Manage expectations. Make sure that patients and their parents fully understand their treatment plans. Parents should know exactly what the treatment entails, including frequency of visits and at-home …
Advice for the Dentist – Meet regularly with your laboratory representative.
Advice for the Dentist – Meet regularly with your laboratory representative. To make the most of the relationship with your dental laboratory, keep the lines of communication open with your lab rep. A …
Scripting Tip: Don’t say that a staff member “tried her best.”
Scripting Tip: Don’t say that a staff member “tried her best.” This language suggests that the individual has limitations. However, patients aren’t coming to your practice for limitations. They choose …
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Ask young patients about their interests.
Ask young patients about their interests. Put children at ease by asking what they like to do and what their favorite toys or games are. Make notes so you’ll have things to talk about the next time …
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Create operating manuals for business systems.
Create operating manuals for business systems. Using step-by-step system documentation, write a manual for each system explaining how to use it. This will play an important role in staff training and …
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Contribute to the discussion during meetings.
Contribute to the discussion during meetings. Everyone’s opinion matters. If you’re shy or lack confidence when speaking in group settings, you may want to let others do the talking in meetings. That …
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