Make use of role-playing. Team members should read over customer service scripts and “act them out” or role-play. This training process reinforces the right messages and helps staff members see the …
Advice for the Marketing Coordinator – Learn to play several roles.
Advice for the Marketing Coordinator – Learn to play several roles. As marketing coordinator, you should be prepared to take on multiple responsibilities, including: Helping to develop at least 15 …
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Enforce scheduling policies.
Enforce scheduling policies. When parents or patients call to cancel at the last minute, employ a pleasant script emphasizing that they need to rethink cancelling the appointment. People are busy, but …
Make sure your tone of voice matches your words.
Make sure your tone of voice matches your words. When you’re greeting patients, you should sound enthusiastic and welcoming, but during hectic days, that can be difficult to pull off. Try to imagine a …
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Advice for the Front Desk Team – Be prepared for patients who seek validation.
Advice for the Front Desk Team – Be prepared for patients who seek validation. The final step in successful treatment presentation may not occur in the treatment room. Patients who haven’t yet decided …
Advice for the Marketing Coordinator – Connect with staff at referring practices.
Advice for the Marketing Coordinator – Connect with staff at referring practices. By visiting their offices, learning their names and building rapport when speaking on the phone, you can strengthen …
