Collections are customer service. Work hard to keep your patients current in their payments. People who fall behind and owe you money sometimes become “negative” and begin to look for reasons they …
Use power words.
Use power words. Power words are words that are used to create energy in scripting that is developed for routine patient conversations. These include words like great, wonderful, terrific, fantastic, …
Don’t look too busy.
Don’t look too busy. Many specialists and front desk specialty team members often sound very busy when they are talking to referring doctors and staff. This comes across as being uncaring and having …
Don’t look too busy.
Don’t look too busy. Many specialists and front desk specialty team members often sound very busy when they are talking to referring doctors and staff. This comes across as being uncaring and having …
Are you consistent?
Are you consistent? The number one failure of referral marketing programs is inconsistency. Take time to review your referral marketing program to determine whether it has been consistently …
Enhance case presentation.
Enhance case presentation. Start by asking a patient why they would want to have this dental treatment done. Then focus on their main motivation throughout the case presentation. …
